Terms of Service

Welcome to The Mystic Pet Apawthecary. These Terms of Service govern your access to and use of our website, products, services, and any purchases made through our store (collectively, the "Services").

The Mystic Pet Apawthecary operates this store and website. Our store is powered by Shopify, which enables us to provide our products and services to you.

Please read these Terms of Service carefully before accessing or using the Services. By visiting our website, using the Services, or purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to these Terms of Service, you should not access or use the Services.

1. Eligibility

By using our Services, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you are using the Services on behalf of another person or organization, you represent that you have the authority to agree to these Terms of Service on their behalf.

2. Products and Services

We make reasonable efforts to ensure that information about our products, including descriptions, pricing, images, and availability, is accurate.

However, we do not guarantee that all product descriptions, images, colors, pricing, or other content displayed on the Services will always be completely accurate, current, or error-free.

We reserve the right to:

• Modify or discontinue products or Services at any time.

• Limit the availability or quantity of products.

• Correct errors, inaccuracies, or omissions.

• Update product information or pricing without prior notice.

• Refuse or cancel orders where permitted by applicable law.

Product images are provided for illustrative purposes. Actual products may vary slightly from how they appear on your screen.

3. Orders and Acceptance

When you place an order through our store, you are making an offer to purchase the selected products.

Your order is not considered accepted until we process and confirm it. We reserve the right to refuse, cancel, or limit any order where permitted by applicable law.

We may cancel or refuse an order for reasons including:

• Product availability.

• Errors in pricing or product information.

• Suspected fraudulent or unauthorized transactions.

• Errors in your order or payment information.

• Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will provide a refund for the applicable amount in accordance with applicable law.

4. Pricing and Payment

All prices displayed on our website are subject to change without notice.

We make reasonable efforts to ensure that pricing information is accurate. However, if an error occurs, we reserve the right to correct the error and cancel or adjust affected orders where permitted by applicable law.

You agree to provide accurate, complete, and current payment and billing information when placing an order.

Payments are processed through the payment methods made available through our store.

5. Shipping and Delivery

Shipping and delivery times are estimates and are not guaranteed unless otherwise expressly stated.

Delivery may be affected by factors outside our control, including carrier delays, weather conditions, customs procedures, and other unexpected events.

You are responsible for providing an accurate shipping address when placing an order. We may not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by you.

Additional shipping terms may apply to your order.

6. Returns and Refunds

Returns, refunds, exchanges, and cancellations are governed by our Return & Refund Policy.

Please review that policy before making a purchase.

Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded under applicable law.

7. Pet Health and Product Information

The products and information provided through The Mystic Pet Apawthecary are intended for general informational and consumer purposes.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition unless otherwise expressly stated and permitted by applicable law.

Information provided on our website should not be considered a substitute for professional veterinary advice.

If your pet has a medical condition, is pregnant, nursing, taking medication, or experiencing health concerns, you should consult a qualified veterinarian before using any new product.

You are responsible for monitoring your pet when introducing a new product and discontinuing use if you observe an adverse reaction.

8. User Accounts

Certain features of the Services may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your account credentials.

• Providing accurate and current information.

• Restricting access to your account.

• Notifying us promptly if you suspect unauthorized access to your account.

You are responsible for activities that occur through your account to the extent permitted by applicable law.

9. Intellectual Property

All content available through the Services, including text, graphics, logos, images, designs, product information, and other materials, is owned by or licensed to The Mystic Pet Apawthecary and is protected by applicable intellectual property laws.

You may use the Services for your personal, non-commercial use.

You may not copy, reproduce, distribute, modify, publish, transmit, or otherwise exploit our content without our prior written permission, except where permitted by applicable law.

10. Prohibited Uses

You agree not to use the Services for any unlawful or unauthorized purpose.

You must not:

• Violate any applicable laws or regulations.

• Infringe the rights of others.

• Attempt to gain unauthorized access to the Services or related systems.

• Interfere with the security or operation of the website.

• Upload or transmit malicious code, viruses, or harmful material.

• Use automated systems to access the Services in a manner that may disrupt or damage the website.

• Engage in fraudulent, deceptive, abusive, or harmful conduct.

We reserve the right to suspend or terminate access to the Services if we reasonably believe that these Terms of Service have been violated.

11. Third-Party Services and Links

The Services may contain links to third-party websites, services, or platforms.

We do not control and are not responsible for the content, availability, privacy practices, or policies of third-party services.

Your use of third-party websites and services is subject to their own terms and policies.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services and products are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will always be uninterrupted, secure, error-free, or available at all times.

Nothing in these Terms of Service excludes or limits any warranty, right, or protection that cannot legally be excluded under applicable law.

13. Limitation of Liability

To the maximum extent permitted by applicable law, The Mystic Pet Apawthecary and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of the Services or products.

Nothing in these Terms of Service limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

14. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Mystic Pet Apawthecary and its affiliates, employees, service providers, and partners from claims, damages, liabilities, and expenses arising from your violation of these Terms of Service or misuse of the Services.

15. Privacy

Your use of the Services is also subject to our Privacy Policy, which describes how we collect, use, and disclose personal information.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes to our business practices, Services, legal requirements, or other operational reasons.

Any updated version will be posted on this page. Your continued use of the Services after changes become effective constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service and any disputes arising from or relating to the Services will be governed by applicable laws, subject to any mandatory consumer protection rights that apply to you based on your location.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

The Mystic Pet Apawthecary
Los Angeles, CA 90025
United States

Email: info@themysticpet.com

Phone: (323) 990-9558