Shipping Policy

At The Mystic Pet Apawthecary, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase through our store.

Please read this Shipping Policy carefully before placing an order.

1. Order Processing

We make reasonable efforts to process orders promptly after they are placed.

Order processing times may vary depending on product availability, order volume, payment verification, holidays, weekends, and other operational factors.

Orders may require additional time for processing in certain circumstances.

Once your order has been processed and shipped, you may receive a shipping confirmation and tracking information, where available.

2. Shipping Rates

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Shipping rates may vary depending on factors including:

• Your delivery location.

• The shipping method selected.

• The size, weight, or quantity of the products ordered.

• Any applicable promotions or free shipping offers.

Any applicable shipping charges will be shown before you complete your purchase.

3. Delivery Times

Delivery times may vary depending on your location, the selected shipping method, carrier availability, and other factors outside our control.

Any estimated delivery dates provided through our Services are estimates only and are not guaranteed.

Delays may occur due to:

• Carrier delays.

• Weather conditions.

• Holidays and weekends.

• High order volumes.

• Customs processing.

• Incorrect or incomplete shipping information.

• Other circumstances outside our reasonable control.

The Mystic Pet Apawthecary is not responsible for delays caused by shipping carriers or events outside our reasonable control, except where otherwise required by applicable law.

4. Shipping Locations

We ship to locations that are made available for delivery during the checkout process.

If we are unable to ship to your location, you will be notified before completing your purchase or contacted regarding your order where necessary.

5. Order Tracking

Where tracking is available, we will provide tracking information after your order has been shipped.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

If you have questions about the status of your shipment, please contact us with your order number.

6. Incorrect Shipping Information

You are responsible for providing accurate and complete shipping information when placing an order.

Please review your shipping address carefully before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to update the information before your order is processed or shipped.

Once an order has been shipped, we may not be able to make changes to the delivery address.

We are not responsible for orders delivered to an incorrect address provided by the customer, except where otherwise required by applicable law.

7. Lost, Damaged, or Missing Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number along with photographs of the damaged product and packaging, where possible.

If your package is lost or appears to be missing, please contact us so that we can review the situation and work with the applicable shipping carrier where appropriate.

We will work with you to determine an appropriate resolution based on the circumstances and applicable law.

8. International Shipping

If international shipping is available for your location, additional shipping times, fees, customs duties, taxes, or import charges may apply.

Unless otherwise stated, customers are responsible for any applicable customs duties, taxes, import fees, or other charges associated with international shipments.

Customs processing times may vary and are outside our control.

9. Failed or Returned Deliveries

If an order is returned to us because of an incorrect address, refusal of delivery, failure to collect the package, or another issue caused by the customer, additional shipping charges may apply if the order is sent again.

Any refund for an undelivered or returned order will be handled in accordance with our Return & Refund Policy and applicable law.

10. Changes or Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before the order has been processed or shipped.

Once an order has been processed or shipped, changes or cancellations may no longer be possible.

11. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

The Mystic Pet Apawthecary
Los Angeles, CA 90025
United States

Email: info@themysticpet.com

Phone: (323) 990-9558

We may update this Shipping Policy from time to time to reflect changes to our business practices, shipping procedures, or applicable legal requirements. Any updated version will be posted on this page.