Return & Refund Policy

At The Mystic Pet Apawthecary, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, please review the policy below for information about returns, refunds, exchanges, and damaged or incorrect items.

Please read this Return & Refund Policy carefully before making a purchase. By placing an order through our store, you agree to the terms outlined below.

Returns

We accept return requests for eligible items within 30 days of delivery.

To be eligible for a return, items must:

• Be unused and in their original condition.

• Be returned with all original packaging, labels, and accessories, where applicable.

• Not be damaged, altered, or used after delivery.

• Include proof of purchase or other information that allows us to identify your order.

Certain items may not be eligible for return due to health, hygiene, safety, or other applicable reasons. If an item is non-returnable, this will be communicated where required.

How to Start a Return

To request a return, please contact us before sending your item back.

You can contact us at:

Email: rhiannadepew@gmail.com

Please include your order number, the item or items you would like to return, and the reason for your return.

If your return is accepted, we will provide instructions regarding where and how to send your item. Items sent back without first requesting a return may not be accepted.

Return Shipping

Unless the return is the result of an error on our part, such as receiving an incorrect or damaged item, customers may be responsible for the cost of return shipping.

We recommend using a tracked shipping service when returning items. We are not responsible for items that are lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank, credit card provider, or payment provider to process and post the refund.

Original shipping charges may not be refundable unless the return is due to an error on our part or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item is damaged, defective, or incorrect, please contact us as soon as possible. Include your order number and, where possible, photographs of the item and packaging so that we can review the issue.

If we determine that an item was damaged, defective, or incorrectly sent, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or other remedy as permitted by applicable law.

Exchanges

If you would like to exchange an item, please contact us to determine whether an exchange is available.

In some cases, the fastest way to receive a different item may be to return the original item, receive approval for a refund, and place a new order separately.

Non-Returnable Items

Certain products may not be eligible for return or refund, including, where applicable:

• Used or opened products.

• Perishable or hygiene-sensitive products.

• Items that have been damaged after delivery due to misuse or improper handling.

• Gift cards.

• Final sale or clearance items, where clearly identified at the time of purchase.

Nothing in this policy affects any rights you may have under applicable law.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible, and the order may instead be subject to the return process described in this policy.

Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

The Mystic Pet Apawthecary
Los Angeles, CA 90025
United States

Email: info@themysticpet.com  

Phone: (323) 990-9558

We may update this Return & Refund Policy from time to time to reflect changes to our business practices, operational requirements, or applicable legal obligations. Any updated version will be posted on this page.